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Reviews
Roger StevensJune 9, 2026 Got a long story but I’ll give the abbreviated version. Our sewer line collapsed and backed up into our basement. We immediately called our insurance company, Cumberland Mutual. Our adjuster, Chris LaFaso held our hand through the whole process. Coordinating the demo of the basement, walking us through the service line replacement with plumbing co, covering our lodging since we could not stay at home for a few days and connecting us with a great construction company, Gemini Restoration that restored our finished basement back to it’s glory. Chris consistently checked in with us to make sure all was going as planned and intervened when necessary. We’ve had our policy for many years and this was our first claim and it was the most positive experience we could have had under the circumstances. Mr&Mrs. Stevens Prashant MehrotraJune 8, 2026 Outstanding Support After a Car Burglary – Five Stars for Christopher LaFaso at Cumberland Mutual! I am incredibly grateful to Cumberland Mutual for their fast, empathetic response after my car was broken into. Having our personal belongings stolen right out of the vehicle was violating and stressful, but their claims representative, Christopher immediately put my mind at ease. Filing the homeowner's claim for my stolen items was incredibly simple. Christopher was professional and extremely responsive and advised exactly how my policy covered stolen items. The entire process was seamless. They reviewed my police report and receipts quickly, approving the claim without any unnecessary delays. The payout settlement was fair, allowing me to replace my essential items right away. Discovering a car break-in is a horrible feeling, but Cumberland Mutual handled the aftermath perfectly. They truly care about their customers, and I highly recommend them to any homeowner. Cl LiJune 8, 2026 We recently dealt with storm damage where falling branches beat up our roof, leading to subsequent rain damage inside our home. Peter Vlahakis from Cumberland Mutual has been an absolute lifesaver throughout this process. He is incredibly responsive, explains every step clearly, and provides detailed instructions so you never feel lost.What makes Peter a truly trustworthy business partner is his integrity. He is thorough in protecting his firm’s interests by ensuring every claim is strictly accurate and truthful. At the same time, he advocates fiercely for the client, making sure every single piece of damage is recorded, accounted for, and covered. He balances both sides with total professionalism. I highly recommend Peter and Cumberland Mutual to anyone looking for an honest, reliable, and supportive insurance partner! Nicholas CimatoJune 6, 2026 Great insurance company. Very happy with Cumberland Mutual. Abiyu BerlieJune 5, 2026 Chris from Cumberland has been courteous, and responsive to my concerns and questions as I navigated the claim approved process. I thought that is a good customer service practice! Dorian ThompsonJune 3, 2026 Cumberland Mutual is a reliable & dependable company to work with. Their agent Peter Vlahakis is so patient & considerate & takes his time to explain all the steps, he is extremely respectful of the client & your circumstance. It could have been a difficult & stressful situation, but Mr. Vlahakis & Cumberland made it easy & bearable. Thank you. Connie WJune 2, 2026 I had a few questions in reference to my home owners insurance and spoke with Christie. She was very pleasant and helpful Charles CarrJune 2, 2026 I have to say CARMEN D. is a lifesaver for an accident with my boss's work vehicle. Carmen was on top of everything, communicated immediately, had patience of a saint with us - kept me informed of every single thing that was happening. Carmen went above and beyond - you do not find many people these days with the compassion, patience, professionalism and honesty as him. Carmen is an exceptional person who did not treat us as just a phone call. Two months of working with Carmen was seriously a pleasure - always left a smile on my face - to an amazing end result! Carmen, THANK YOU FOR EVERYTHING! Heather L. & Charles Carr Dependable Fire Equipment Co., Inc. Tom TarnMay 30, 2026 My Agent Chris was outstanding! He arranged for the water mitigation the same day, hours after the toilet problem destroyed our house. Chris had an approved GC that completed all the repairs seamlessly. He got us a check for the damaged furniture in less than a week. All the things I thought would be a challenge dealing with insurance were simply not. He was perfect! And easy on the eyes to boot. Highly recommended this company. cory JaworskyMay 29, 2026 very helpful and did not have to wait on the phone for a hour.